Management/Residents Consultations or Disputes

Residents have the right to approach Peter Lesuey or the Personal Care Coordinator with any concerns or grievances they may have. We appreciate the resident’s or family's input and will do our best to resolve any grievances. Confidentiality is assured at all times.

Information about outside monitoring agencies is available, such as the Community Visitor’s Program who advocate on behalf of the residents. Telephone number is displayed on Dining Room notice board.

A copy of the Health Services Act 1988 and the Health Services (Residential Care) Regulation 2004 are available in the office for your information.

• Consultations between residents and management are encouraged on a regular basis.
• Concerns will be dealt with promptly, confidentially, and without fear of reprisal.
• Residents’ concerns and opinions are important to management and should always be openly discussed with the manager in the first instance.